Deliveries & Returns
Trela delivers more particularly to the islands of the Cyclades (Mykonos, Syros, Andros, Paros, ...) and Greece.
The time required for delivery in Greece is ten (10) working days from the date the order is received.
For any other country, depending on the weight and the country of dispatch of your order, the rates of the deliveries vary and delivery may take as long as 2-3 weeks.
Note: Some products can be delivered after 1 month. You will be notified in this case.
You are notified directly of delivery charges.
Any duties or taxes imposed by customs authorities in countries outside the European Union are payable by the addressee. The Trela online shop cannot always be aware of the amount of such charges.
In the event of any obstacle to filling an order (poor weather conditions, strikes, etc.) we will contact you to confirm whether or not you want your order completed.
For each order, the customer service can contact you to organize with you the delivery and to give you the rates.
Policy regarding returns
Our on-line shop gives you the opportunity to return merchandise for any reason, which you are not obliged to reveal. Products must be returned within 20 working days of delivery of your order. For the return to be accepted, the merchandise and its packaging must be complete and intact.
Notification of return of merchandise
In the event that you wish to return the objects you have received, you should send an e-mail notifying us of a request to return at email@example.com.
Means of return
You may return your order by any means you wish.
Cost of return
Our on-line shop pays the cost of returning merchandise when delivery has been delayed (apart from cases of force majeure).
The merchandise has been delivered in a damaged or defective state.
In all other cases, the customer pays the cost of return.